Return & Refund Policy
30 Day Money Back Guarantee
We are confident that the products on our site will work for you. If you are not completely satisfied with your purchase, 38thStreetSoftware.com will refund the purchase price (excluding shipping and handling) within 30 days of purchase from our site.
Return and Refund Policy
At 38thStreetSoftware.com we work with our vendors to monitor the many different computer configurations on the market today. Operating system upgrades and updates, software fixes, existing hardware and software problems, and much more all can affect how the products perform. If you have problems with any of the software products on our site, please let us know by sending an email to our support center.
Authorizations
We require that you try resolving any problem with our support staff before we authorize a return. Please contact Support@38thStreetSoftware.com if you need assistance. Our support center staff will answer your email the same day or next business day.
If we are unable to provide a satisfactory solution to your problem, we will issue a return authorization and/or a refund of your order.
Request a refund for a download purchase from 38thStreetSoftware.com
Please contact our support center to request a refund – Support@38thStreetSoftware.com, and make sure to provide your original order information when you make your request.
Request a refund or return for a boxed product purchase from 38thStreetSoftware.com
Once a return authorization has been issued by our support center, please return your purchase in its original package with the reason you are returning the product. For your protection, we recommend you use UPS or insured US Mail (USPS) for the return shipment.
Return shipping address:
38thStreetSoftware.com
5865 Neal Avenue North, Suite 316
Stillwater, MN 55082