Safe4Kidz Support
Safe4Kidz Support Center Hours
Email support is available Monday through Friday from 9:00am to 4:00pm CDT
User Guide
Frequently Asked Questions
Q Installation does not start when I put the CD in my computer
A Locate your CD drive under My Computer, right click, and select Auto-play
Q I downloaded the product from the Internet but I have lost the file(s)
A Visit www.safe4kidz.com to download a replacement
Q Where do I find my Product Key?
A Check your retail box or CD, email confirmation or supplier paperwork
Q I lost my Product Key, what do I do?
A Email support@soprotectme.com with proof of purchase
Q Why can’t I use Firefox, Chrome, Safari, etc
A These are protected application; enter your Safe4Kidz password to use them
Q When I start my PC, why doesn’t my browser start from the Start-Up Group
A Use Internet Explorer as the default browser, other browsers are protected
Q Why does MSN Messenger not run when I start my PC
A MSN is a protected application; enter your Safe4Kidz password to use MSN
Q I enter a credit card number in my browser and nothing happens
A Safe4Kidz prevents credit card entry; set an Access Time to allow entry
Q I don’t want to block cards or websites, but I want to monitor usage
A Use the Activity Logs on www.safe4Kidz.com to monitor PC activity
Q Safe4Kidz is blocking applications which I want to use
A Use Edit Settings / Applications to allow specific applications
Q Safe4Kidz is blocking websites which I want to use
A Use Edit Settings / Websites to approve or reject specific website request
Q Safe4Kidz is saying my browser home page is not valid
A The home page is invalid or you are browsing outside of set Access Time(s)
Q How can I tell what the current Safe4Kidz protection setting is?
A Log into www.safe4kidz.com or hover over the shield in the PC system tray
Q What Windows operating systems does Safe4Kidz run on?
A Minimum: XP (32 bit) SP2; Vista (32/64 bit); Windows 7 (32/64 bit)
Q Can I run Safe4Kidz with my Anti-Virus software
A Yes, Safe4Kidz has been tested with all major internet security products
Q How can I disable protection so I can browse the web freely
A Click the button on the website-blocked page to start a 20 minute grace period
Q Can I disable all protection
A Yes, use Edit Settings / Current Protection and set protection to Disabled
Q How do I uninstall Safe4Kidz
A Select the Uninstall option for Safe4Kidz on the Windows Start Menu
Q Can I move Safe4kidz to another PC
A Yes, uninstall from one PC and install on another (register as an existing user)
Q How do I renew my subscription
A You will receive email instructions when your subscription requires renewal
Q How do I upgrade from a Safe4Kidz Trial Version to a Full Version
A Follow the instructions on the “Trial Expired” notification screen
Q How do I protect more than 3 PCs
A Log in to www.safe4Kidz.com, request additional product keys for your profile
Q I would like to print off the User Guide, can I?
A Yes, use your Acrobat/PDF reader’s print options
Q How do I get assistance with other questions?
A Email support@soprotectme.com; include your Order Number for reference